Frequently Asked Coronavirus Questions

Are you open again?
We’re pleased to say that we are opening up some sites from the 26th August. We hope to open more in September. Further announcements will be made on the website, on social media and by email as and when they are available. We truly appreciate your understanding and patience. 
  • Regal Redruth - All auditoria opened on 26th August - Book now! Regal Restaurant opened on 10th July. Regal's Live Theatre will reopen in 2021.
  • Phoenix Falmouth - Cinema & Restautant opened on 26th August - Book now!
  • Savoy Penzance - Cinema & Restautant opened on 26th August - Book now!
  • New Carlton Okehampton - Opened on 26th August - Book now! 
  • Merlin Thurso – Opened on 28th August - Book now! 
  • Flora Helston – TBC
  • Royal St Ives – TBC
  • Capitol Bodmin – Opened on 11th September - Book now!
  • Central Torquay – TBC
  • Embassy Ilfracombe – Opened on 16th September - Book now!
  • Tivoli Tiverton – TBC
  • Kings Kingsbridge – TBC
  • Wellesley Wellington – Will reopen on 17th October - Book now!
  • Studio Coleford – Will reopen on 16th October - Book now!
  • Scala Prestatyn - Reopened on 16th September but will temporarily close during the lockdown in Wales from 23rd October.
  • Movieplex Cromer – Will reopen on 15th October- Book now!
 
Will we have to wear a mask?
As per government guidelines cinema patrons must wear face coverings at all times except when eating or drinking in the auditorium or seated in one of our restaurants. 
 
How are you maintaining social distancing? - see full details here
Each group will be automatically physically distanced by at least 1m from others within the auditorium.  
 
I had tickets for an event that didn’t happen because you were closed. What is happening?
We appreciate there were many people affected by our closure. Since returning to work our Support Office team who handle event booking and customer enquiries have been reaching out to our suppliers and contacts to re-schedule as many events as possible. Most have now been either confirmed as re-scheduled or sadly cancelled – you can see a list here. We will be contacting customers with further information; we are hugely grateful for your patience and understanding while we work through all the bookings with a reduced team. You can contact us here if you require more information. 
 
I had ordered a Gift Card while the Support Office was closed, when can I expect this to arrive?
Thank you to everyone who supported us by buying a gift card during the lockdown, all online orders should now have been processed. If you are still waiting, please contact us here.
 
If you have a question that hasn't been covered here, please contact us for more information here