Movie Magic Terms and Conditions

Movie Magic Discount Card Terms & Conditions 

These Terms and Conditions set out the agreement between you and Merlin Cinemas in relation to your Merlin Cinemas Movie Magic Discount Card and associated account (“Card”).

Please read these Terms carefully before purchasing or renewing your card/account.

 

1. WHAT THESE TERMS COVER

1.1 These Terms set out the rights and obligations relating to your Movie Magic Discount Card. Capitalised words are defined in clause 19 (Definitions).

1.2 Your contract with us consists of:

• These Terms and Conditions;
• Your purchase confirmation;
• Our Cinema Terms and Conditions;
• Our Privacy Policy; and
• Our Cookie Policy.

1.3 No other terms proposed by you shall apply unless agreed in writing by us.

1.4 All age classifications, film certification requirements, and cinema conduct rules apply equally to tickets purchased or redeemed using the Movie Magic Discount Card.

 

2. WHO WE ARE AND HOW TO CONTACT US

2.1 We are Merlin Cinemas Limited, a company registered in England and Wales. Our registered office and company number are Regal Theatre & Cinema, Fore Street, Redruth, England, TR15 2AZ - 03664605

2.2 You can contact us:

• Via the contact form on our website;
• Head Office by email to action@merlincinemas.co.uk
• Head Office by phone on 01209 315161 
• In person or by phone at any participating Merlin Cinema during box office opening

2.3 If we contact you, we will do so by using contact details on your account provided at point of purchase or renewal and/or updated during use. This may be by email, telephone or post if you have provided these details. 

When we refer to “in writing”, this includes via email.

 

3. ELIGIBILITY AND APPLICATION

3.1 You may purchase and renew a Movie Magic Discount Card online or in person at any Merlin Cinema. 

3.2 If you purchase a Movie Magic Discount Card online, your account will be created and a physical card assigned to you on your next visit. This Card is required for any in-person discount to be applied. 

3.3 By purchasing or renewing a Card, you confirm that:

• You are legally capable of entering into a binding contract;
• The information you provide is accurate and complete;
• You do not already hold an active Card or account (unless permitted by us);
• If purchasing for a child, you accept these terms on their behalf

3.4 We reserve the right to refuse or cancel an application where:

• Information provided is false or incomplete;
• There has been misuse of previous membership or discount schemes;
• Payment cannot be processed;
• We reasonably suspect fraud.

3.5 Your contract with us, and associated discount begins as soon as your purchase is complete. 

 

4. CARD BENEFITS AND OPTIONS

4.1 Merlin Cinemas Movie Magic Discount Cards are available in various formats and price tiers, which may include:

• Discounted ticket prices
• Allocated complimentary tickets
• Food and drink discounts
• Additional seasonal promotions
• Priority booking
• Invitations to special screenings or events

Details of the specific benefits, price and duration of each Card type are available on our website or at the cinema at the time of purchase.

4.2 Benefits may differ between participating Merlin Cinemas in the United Kingdom.

4.3 Benefits:

• Are personal to the Cardholder;
• Cannot be exchanged for cash;
• Cannot be combined with other promotions unless stated;
• Are subject to availability.

4.4 Unless expressly stated, benefits do not apply to:

• Live staged events at Regal Theatre Redruth, Ritz Penzance;
• Private hires;
• Film festivals;
• Premium-priced screenings;
• Third-party hosted events.

4.5 We do not offer refunds for unused tickets, unused benefits, or failure to use the Card during its validity period.

4.6 A Movie Magic Discount Card must be presented at time of booking or purchase. Discount cannot be applied retrospectively. 

 

5. PERSONAL USE AND IDENTIFICATION

5.1 The Card is strictly non-transferable and may only be used by the named Cardholder.

5.2 We may request proof of identity when a new physical card is collected after an online purchase.

5.3 We may request proof of identity when tickets are collected or when a Card is used.

5.4 We reserve the right to refuse entry or withdraw benefits if:

• The Card is being used by someone other than the named Cardholder;
• We reasonably suspect misuse.

 

6. PRICE AND PAYMENT

6.1 The Card Fee must be paid in full at the time of purchase

6.2 The Card is valid for the period stated at the time of purchase (“Term”).

6.3 The Card will expire automatically at the end of the Term unless renewed.

 

7. YOUR RIGHT TO CANCEL (COOLING-OFF PERIOD)

7.1 If you purchase your Card online or at a distance, you have a legal right to cancel within 14 days of the Start Date without giving a reason.

7.2 To cancel, contact us in writing to action@merlincinemas.co.uk

7.3 We will refund the Card Fee within 14 days of receiving your cancellation request.

7.4 If you have used any benefits during the 14-day period, we may deduct the value of the benefits used from your refund. If the value exceeds the Card Fee paid, you must pay the difference.

 

8. CANCELLATION BY YOU AFTER THE COOLING-OFF PERIOD

8.1 After the 14-day Cooling-Off Period, the Card is non-refundable except where:

• We have materially breached these Terms;

8.2 Any refund will be calculated on a fair and proportionate basis, taking into account benefits already used.

 

9. SUSPENSION OR TERMINATION BY US

9.1 We may suspend or terminate your Card immediately if:

• Payment is not received;
• You breach these Terms;
• You misuse the Card;
• You engage in abusive, disruptive, unlawful or antisocial behaviour;
• You attempt to record a film;
• We reasonably suspect fraud

9.2 No refund will be given where termination is due to misuse or breach.

9.3 We may discontinue a Card type or scheme by giving reasonable notice. Where this happens, we will provide a proportionate refund for any unused period.

 

10. AFTER TERMINATION

10.1 On termination:

• The Card becomes invalid;
• All benefits cease immediately;
• Advance bookings made using the Card may be cancelled.

10.2 Refunds (where applicable) will be made to the original payment method.

 

11. LOST OR STOLEN CARDS

11.1 You must notify us immediately if your Card is lost or stolen.

11.2 We may charge a reasonable administration fee for replacement.

11.3 We are not responsible for unauthorised use before you notify us.

 

12. DISCOUNTS

12.1 Discounts apply only to purchases made directly by the Cardholder.

12.2 A valid Card must be presented at the time of purchase.

12.3 Discounts are subject to availability and may exclude certain products.

12.4 Discounts cannot be used in conjunction with other promotional offers unless stated.

 

13. CHANGES TO YOUR CARD

13.1 You may request changes to your personal details at any time.

13.2 We are not obliged to agree to requests to transfer, upgrade or downgrade a Card during its Term unless we choose to offer that flexibility.

 

14. CHANGES TO THESE TERMS

14.1 We may update these Terms where necessary to:

• Reflect changes in law;
• Improve clarity;
• Prevent misuse;
• Reflect operational changes;
• Improve customer experience.

14.2 Where such changes are significant, unusual or detrimental to you, we will write to you giving at least 60 days’ notice before the change takes effect. If you are unhappy with the change, you may terminate your Membership (even within the Term) by contacting us using the details in clause 2.2. We will refund any membership fees paid in advance which relate to the period after termination takes effect. If you do not terminate before the change comes into effect, we will assume you are happy with the change.

14.3 Minor changes will take effect when posted on our website.

14.4 We may increase Card Fees for new or renewing customers. We will not increase your agreed fee during your active Term unless required by law.

 

15. DATA PROTECTION

15.1 We process your personal data in accordance with our Privacy Policy. For our Privacy Policy for Movie Magic Cardholders, please click here

15.2 You are responsible for ensuring your contact details are accurate and up to date.

 

16. OUR LIABILITY

16.1 We are responsible for foreseeable loss or damage caused by our breach of contract or negligence.

16.2 We are not responsible for:

• Loss that is not foreseeable;
• Business losses;
• Loss caused by events outside our reasonable control.

16.3 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any matter which cannot legally be excluded.

16.4 We may close, refurbish or alter cinemas or screening schedules at any time. In such instances we will contact you in advance.

 

17. COMPLAINTS

17.1 If you have a complaint, please contact us using the details on our website.

17.2 We will attempt to resolve disputes fairly and promptly.

17.3 Where applicable, you may use an approved alternative dispute resolution provider.

 

18. GENERAL

18.1 We may transfer our rights and obligations to another organisation. Your rights will not be affected.

18.2 You may not transfer your Card without our written consent.

18.3 If any provision is found unlawful, the remaining provisions remain in force.

18.4 These Terms are governed by English law and disputes shall be subject to the jurisdiction of the English courts.

 

19. DEFINITIONS

Card– The Merlin Cinemas Movie Magic Discount Card issued to you.

Account- The Merlin Cinemas Movie Magic Discount Card can be purchased and used online without a physical card, instead using the associated account. 

Cardholder– The named individual on the account Card.

Card Fee– The amount paid for the Card.

Cooling-Off Period– The 14-day statutory cancellation period.

Start Date– The date the Card becomes active.

Term– The validity period of the Card as advertised at purchase.

Merlin Cinemas– Participating cinemas operated under the Merlin brand in the UK.

We / Us / Our– Merlin Cinemas Limited.

You– The purchaser or named Cardholder.